"From Pricing to Tours!" Top 10 Most Frequently Asked Questions About Self-Storage

Hello, this is self-storage ‘Mini Storage Darak’.

For those of you considering using Darak, the first things you usually check are real user reviews and the detailed aspects of the service. Today, together with Sales & Marketing Team Lead 'Danya', who is in charge of Darak's growth, we'll compile and neatly organize the inquiries most frequently received by our customer service center.

By reading just this one article, you'll be 90% ready to use Darak!

Where can I check the pricing I'm most curious about?

Darak's usage fees are fully disclosed on the website.

• How to check: On the [Branch Guide] page on the website, select the branch you want to see the unit price and current notices right away.

• Minimum rental period: Starts from one month, and long-term use is of course available.

• Deposit policy: In addition to the usage fee, a deposit equal to one month's regular rate is required, and we'll refund it immediately after use ends, so don't worry!

• Discount tip: If you're worried about the price, you can share with up to three people, including acquaintances. Also, using the **'Discount Filter'** on the branch guide page lets you quickly find branches with promotions.

  
  

Before signing up, can I tour the space in advance? (Branch tour)

Yes, of course! For those who want to check in advance the space where their precious belongings will be stored, we offer a 'Branch Tour' service.

• Booking method: On the website, select a branch and apply for [Book a Tour].

• Note: Same-day reservations are difficult. You can set your visit date starting from the day after you apply.

• Guidance method: Since Darak operates 100% unmanned, we provide detailed and friendly guidance over the phone when you visit the branch.

  
  

How do I enter the branch?

For security and convenience, each branch uses either fingerprint registration or QR code (Smart Pass).

• Fingerprint method: Register through a customer service agent during a branch tour or when signing a contract. (Consultation hours: Mon–Sat 10:00–18:00)

• QR code method: After signing up, scan the QR code issued in the Darak app to enter. Even if it expires, you can easily renew it by refreshing.

• Hours of use: Available freely 24/7, 365 days a year, but some buildings may have nighttime access restrictions, so be sure to check the branch guide before joining.

  
  

It's hard to choose the right size for me!

If you're having trouble choosing a unit size, try the guide Darak has prepared.

• Video guide: You can watch unit size comparison videos on Darak's YouTube channel. (See the blog link at the top)

• Size chart: Check the recommended size for each storage item in [View by Size Chart] under the branch guide menu on the website.

• Flexible changes: Don't worry if your belongings increase or decrease during use. You can change your unit size anytime through customer service.

  
  

Do you also sell boxes or shelves needed for organizing belongings?

For the convenience of Darak customers, we operate 'Darak Market'.

From simple cardboard boxes to storage boxes, containers, and shoe organizers, as well as the 'Darak user-only package' optimized for organizing belongings, you can find them at reasonable prices. Be sure to check out the Darak Market menu on the website!

What if I have heavy items and can't move them myself?

Darak offers a 'transport service' where a professional driver helps with the transport directly.

• Moving route: Available both from home to storage and from storage to home.

• Price info: Starts from 60,000 won, and additional charges may apply depending on distance, amount of belongings, and whether a ladder truck is needed.

• Event: Some branches also run a free pickup event, so don't miss your chance!

  
  

Darak's usage guide—was it helpful?

Beyond simply renting out space, Darak hopes every part of the process of storing and organizing your belongings is enjoyable and comfortable. In the lounge area provided inside the branch, sort your items comfortably and enjoy a new sense of ease.

If you have any more questions, feel free to contact the website consultation channel anytime.